Dealing with Sensitive Issues

Available as both a ten minute video briefing and as a 25 minute on line training course

This learning resourse is available as either a ten minute video briefing, and as a 25 minute long on line training course.

Video Briefing

This ten minutes video looks at how to address sensitive issues in the workplace such as alcohol misuse, bereavement, body odour and office romances.

Video briefing description

Certain problems that arise in the workplace touch on sensitive personal issues and need careful handling if they are to be addressed effectively and not lead to tribunal action. It’s important to be guided by concern for the individual as well as being mindful of the impact of the issue on their work and colleagues. The aim should always be to have a constructive dialogue that focuses on finding a workable and sustainable solution.

Combining drama and role-play with analysis of the legal implications for employers, workplace mediator and psychotherapist Barry Winbolt looks at the challenges of addressing sensitive issues in the workplace and demonstrates some effective techniques for doing so.

Learning outcomes

This video briefing will give a better understanding of:

• the importance of taking action early to stop issues from escalating

• how to broach personal issues and address them sensitively and effectively

• considerations around employees’ privacy and confidentiality

• key legal considerations for employers when dealing with sensitive issues at work.

Experts

The experts involved in the production of this video learning resoure

• Barry Winbolt – Trainer, mediator, psychotherapist and writer
• Petra Venton – Employment Support Lawyer, Cripps LLP

25 Minute on Line Training Course

Some issues in the workplace are particularly sensitive and need careful handling and so managers need more knowledge to be able to deal with them successfully.

Combining original drama with expert analysis, this 25 minute on line course looks at how to approach and resolve some common issues in an effective way and also offers some advice on how to avoid the legal pitfalls that having to address a sensitive issue can create.

Course description

Whether it’s speaking to someone about their bad body odour, tackling issues around someone’s personal life, dealing with sickness and bereavement or addressing suspected alcohol or drug abuse, being able to have conversations around sensitive issues is a key skill that can mean the difference between a happy, productive workforce and one that’s plagued by stress, poor employee dynamics and low productivity.

It is also essential for employers and managers to be aware of common legal pitfalls around dealing with certain issues in order to avoid costly tribunal action further down the line.

Combining thought-provoking original drama with insight from an employment law expert and leading workplace psychologists, this course provides employers and managers with a toolkit for raising delicate and personal issues and resolving them effectively at an early stage.

Learning outcomes

• why certain issues are particularly sensitive and the challenges we can face in dealing with them
• effective communication techniques and the importance of respect, compassion and sensitivity
• common legal pitfalls and early steps to take to avoid tribunal action
• the importance of drawing up clear policies and terms and conditions of employment and communicating them effectively
• when conversations need to move from expressions of concern to the disciplinary process.

Experts

The experts involved in the production of this on line course are

• Petra Venton, Employment lawyer, Cripps LLP
• Barry Winbolt, Psychologist and mediator
• Clive Lewis, CEO, Globis Mediation
• Kate Russell, Employment law and HR consultant, Russell HR Consulting

Ask a Work Place Learning Centre Expert about how we can tailor this e-learning resource to meet your exact needs.

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You name it, this learning resource really can be tailored to meet the exact requirements of the learning need that you want to address.

Simply ask a Work Place Learning Centre Expert for more information.

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Just let a Work Place Learning Expert know what you are aiming to achieve and we will do our best.

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